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Complete the following activities: 1. Carefully read the…
Complete the following activities:
1. Carefully read the following scenario
Healthy Lives is an innovative, progressive organisation with a focus on assisting older people and people with disability to live enriched lives of their choosing.
You are the recently appointed Community Services Manager for the organisation responsible for leading and managing a team of Support Leaders and Support Workers.
Healthy Lives is committed to ensuring a healthy and harmonious workplace. Therefore, an important part of your role is evaluating and promoting diversity.
2. Develop a Diversity Report.
As part of your role, you have been asked to research diversity in the workplace and prepare a report (a minimum of 500 words).
You will need to review all the information provided in the CHCDIV003 Simulation Pack:
· Healthy Lives Profile
· Healthy Lives Diversity Policy (including diversity objectives)
· Healthy Lives Staff Profile
· Healthy Lives Staff Survey
· Healthy Lives Client Profile.
Once you are familiar with Healthy Lives, use the Internet and conduct research into the benefits of diversity, as well as typical workplace diversity statistics. Make sure you research Australian authoritative sources of information (for example, government information, industry information and so on).
Use the Diversity Report Template and:
· evaluate the current diversity profile of Healthy Lives’ staff in comparison to current general workplace statistics
· evaluate the current diversity profile of Healthy Lives’ clients
· evaluate the attitudes of Healthy Lives employees to diversity
· outline at least five benefits of diversity
· discuss the importance of diversity factors associated with colleagues and clients
· evaluate how Healthy Lives’ current diversity practices and performance align with its diversity objectives.
3. Prepare to foster diversity and contribute to workplace diversity policies and procedures.
You are required to prepare a coaching session for your team that addresses the following:
· How to accept and promote the benefits of diversity.
· The diversity factors associated with colleagues and clients and how these can be harnessed to meet workplace diversity objectives.
· An outline of the current diversity performance.
· Recommended diversity strategies.
· Recommended evaluation measures for assessing the performance of diversity strategies.
You should use the findings from your Diversity Report to assist you with developing the session.
As you develop the session, you will also need to consider how you will:
· use communication strategies and resources to meet diverse needs of your team
· encourage collaboration by seeking feedback on your proposed diversity strategies, as well as your team’s own ideas
· role model behaviour that demonstrates respect for diversity
· ensure the environment is supportive for attendees.
Ensure the coaching session addresses all of the above. You can develop the session in a format of your choice (for example, you may like to create a presentation, develop handouts and so on) – make sure that you apply diverse communication strategies.
Your assessor will advise you of the date and time for the session and they will role play another manager at Healthy Lives.
Your assessor will also invite at least two of your fellow students to role play team members who are support leaders. They will brief students prior as to their role.
4. Conduct coaching session.
Now you will conduct the coaching session you have prepared. Make sure you have all the resources you have developed to run your session. Arrive at the session at the time and date indicated by your assessor.
You will need to present your session and:
· use communication strategies and resources to meet the diverse needs of your team
· encourage collaboration by seeking feedback on your proposed diversity strategies, as well as your team’s own ideas
· role model behaviour that demonstrates respect for diversity
· ensure the environment is supportive for attendees.
You will be assessed on all of the above, as well as the content you are delivering during your session.
At the end of the session, you will need to ask your attendees for feedback on your recommended diversity strategies. Also seek their ideas, as you will need to document them in the next activity.
Take notes. Feel free to ask additional questions of the attendees if something they contribute is not clear, or if it brings up more questions or thoughts.
5. Contribute to workplace diversity policies and procedures.
Now that the coaching session is complete, your next job is to contribute to workplace diversity policies and procedures by doing the following:
· Developing a Diversity Plan using the Diversity Plan Template.
· Developing a supporting email that advocates for the implementation of these strategies. This email can be developed and submitted in a Word document.
Submit these documents to your assessor.
6. Reflect on your communication strategies.
Write a short reflection (approximately 300 words) on the communication strategies you used during the coaching session and how you felt they worked. Think critically about your performance – what would you improve if you had to deliver the same session in the future?
Save this document as Reflection and submit it to your assessor.
7. Provide mentoring.
After your experience during the coaching session, you have decided that mentoring, specifically ‘mentoring circles’, will be an additional way to facilitate diversity within Healthy Lives.
Develop at least two questions pertaining to diversity that can be used as an opportunity for participants to share their experiences at the mentoring circle.
Your assessor will determine a date and time for the mentoring circle and other students in the mentoring circle will also present their topics for discussion.
Your assessor will play the same role (another Healthy Lives manager) and will put forth their own topics for the group to discuss.
The mentoring circle will last for about 20 minutes and each person will have up to five minutes to ask their questions and share ideas.
During the mentoring circle, you will also need to:
· use communication strategies to meet the diverse needs of those involved in the mentoring circle
· encourage collaboration by seeking feedback on your questions
· role model behaviour that demonstrates respect for diversity
· ensure the environment is supportive for all participants.
Following the mentoring circle, develop a Mentoring Circle Reflection Report. This report will need to include:
· the questions you developed and asked
· the feedback you received from your questions
· the feedback you gave to participants’ questions
· a reflection on your experience, including the effectiveness of the communication strategies you used.
Submit your Mentoring Circle Reflection Report to your assessor.
CHCDIV003 Diversity Plan Template.docx
CHCDIV003 Diversity Report Template.docx
CHCDIV003 Simulation Pack.docx
Simulation Pack
Healthy Lives Profile
Healthy Lives is a 48-bed facility that caters to members of our community who are no longer to age in place or those who have care needs that cannot be maintained in the home.
We provide individualised care and support to our clients to ensure that they have the freedom to live the best possible life they can.
Our facilities include:
spacious private rooms with ensuite
beautiful gardens and courtyards, including the option for clients to have their own small garden patch
recreational rooms and spaces where clients can socialise with friends and family
gym facilities
dining facilities
bar
commercial kitchen that provides nutritious and balanced meals for all dietary needs
onsite beauty salon
registered nurse onsite 24/7
pastoral care.
Our clients will receive access to a range of wellness and lifestyle programs, including an onsite beauty salon, arts and crafts sessions, gardening activities, exercise classes, cooking classes, language classes, religious services, computer classes, happy hour and so on. We also provide our clients with a range of excursions and outings to ensure they maintain connections with the local community.
We work extensively with local community businesses and services to ensure that clients can maintain the same quality of life they had before coming to Healthy Lives.
Friends and family are always welcome to visit, and our staff will extend the utmost care and respect to all those who come to our facility.
Healthy Lives also offers in-home care services. We understand how important it is for some of our clients to age in place or to remain in an environment that is safe, comfortable and familiar, and to be with the people who love and care for them.
Our in-home care services include:
transportation to appointments and social events
personal care support
housekeeping
shopping
errands
companionship
and many others – please contact our team to discuss what we can offer.
We have a large team of qualified staff to provide these services.
Diversity Policy
Healthy Lives is committed to promoting diversity, equality, and inclusion in all aspects of our services. We recognise and value the unique qualities, experiences, and perspectives of all individuals and strive to create a welcoming and inclusive environment for everyone.
Policy Statement
Healthy Lives is dedicated to creating and maintaining a diverse, inclusive, and respectful workplace and community where all individuals are treated fairly and with dignity and respect. This includes, but is not limited to, diversity in race, ethnicity, gender, sexual orientation, religion, age, ability, and socio-economic status.
We are committed to:
providing a safe and inclusive environment where all individuals are treated with respect and dignity
ensuring that our services are inclusive and accessible to all individuals regardless of their background, culture, or personal circumstances
providing ongoing training and education to our staff to increase their understanding and appreciation of diversity and inclusion
encouraging and promoting diversity in all aspects of our hiring and recruitment processes.
developing and implementing policies, procedures, and programs that promote diversity, equality, and inclusion in all aspects of our aged care services
encouraging and fostering a culture of open communication and collaboration that values diverse perspectives and experiences
addressing any incidents of discrimination or harassment in a timely and effective manner, in accordance with our policies and procedures.
At Healthy Lives, we believe that diversity is a strength and that a diverse and inclusive environment benefits everyone. We are committed to promoting and fostering a diverse and inclusive culture that respects and values all individuals.
This policy is reviewed on a regular basis to ensure it remains relevant and reflects the changing needs of our clients.
Healthy Lives Staff Profiles
Staff member (by role)
Gender
Age
Country of birth
Disability
Education level
Employment status
Support Worker
F
27
Fiji
None identified
Permanent full time
Support Worker
F
32
Australia
None identified
Casual
Support Worker
F
44
India
None identified
Permanent full time
Support Worker
F
46
China
None identified
Permanent part time
Support Worker
M
28
India
None identified
Permanent full time
Support Leader
M
43
Australia
None identified
Permanent full time
Support Leader
M
52
UK
None identified
Permanent part time
Nurse
M
37
India
None identified
Permanent full time
Nurse
F
42
Australia
None identified
Permanent full time
Chef
M
35
Australia
None identified
Permanent full time
Chef
F
29
Australia
None identified
Permanent part time
Gardener
M
32
Australia
None identified
Contract
Beauty therapist
F
23
Australia
None identified
Permanent full time
Hairdresser
F
24
Australia
None identified
Permanent full time
Counsellor
F
39
Australia
None identified
Contract
Minister
F
53
Korea
None identified
Masters degree
Contract
General Manager
M
52
UK
None identified
Masters degree
Permanent full time
Operations Manager
M
45
Australia
None identified
Bachelors degree
Permanent full time
Finance Manager
M
55
Australia
None identified
Bachelors degree
Permanent full time
Healthy Lives Staff Survey
A survey was recently undertaken with staff about survey. A summary of responses is shown below:
I feel that the company’s diversity policies are effective in creating a welcoming and inclusive work environment for all employees.
I think the company could do more to promote diversity and inclusion in the workplace, such as offering training and resources for employees.
I am not familiar with the company’s diversity policies and would like to learn more about them.”
I believe the company’s diversity policies are adequate, but could benefit from more frequent updates and communication to ensure they remain relevant and effective.
I have not personally experienced any issues related to diversity in the workplace, but I know that some colleagues have raised concerns about certain policies and practices.
Healthy Lives Client Profile
Female
72
Male
37
Does not identify by gender
0
Born in Australia
69
Disability identified
22
Aged 60-69
20
Aged 70-79
35
Aged 80-89
41
Aged 90-99
11
Aged 100-110
2
Diversity Report Assessor
Evaluate the current diversity profile of Healthy Lives’ staff in comparison to current general workplace statistics.
Evaluate the current diversity profile of Healthy Lives’ clients.
Evaluate the attitudes of Healthy Lives employees to diversity.
Outline at least five benefits of diversity.
Increased productively, a rise in creatively, more innovation, faster problem solving, better decision making.
Discuss the importance of diversity factors associated with colleagues and clients.
Evaluate how Healthy Lives’ current diversity practices and performance align with its diversity objectives
Diversity Plan
Introduction
Briefly explain the purpose of the diversity plan and its importance in promoting a respectful, inclusive, and diverse workplace.
Objectives
Clearly outline diversity objectives for the Diversity Plan.
Diversity Action Plan
Complete the following diversity action plan, listing at least five actions.
Diversity actions
Resources required
Timelines
Responsibility
KPIs
Training,email,meetings
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