mcm15007
Video Transcript: *Aliyah has been assigned a special project that…
Video Transcript:
*Aliyah has been assigned a special project that she is both excited and a bit nervous about. While she’s been with the company for a little over a year, this is her first solo project. Notice how non-verbal cues play a role in the meeting she has with her manager, Morgan, about the project.*
Morgan: Hi, Aliyah. Come on in.
Aliyah: Hi, Morgan. Thanks. I’m excited to work on this project.
Morgan: Let’s get down to business
Aliyah: Sounds good. I’m just going to take notes on this desk if you don’t mind. I don’t want to miss any important details.
Morgan: Well what do you think about the project? It’s an important client contract. Are you up for it?
Aliyah: Yes. Yes, of course. I do have a few questions and concerns.
Morgan: Concerns? Really? OK. Let’s get those out of the way first.
Aliyah: Oh, nothing major. I can figure it out myself.
Morgan: Well I’m glad to hear that because we do not have a lot of time.
Aliyah: Oh yeah, I understand. I just want to make sure I have all the specifications correct before we start.
Morgan: Are you OK? You appear distracted.
Aliyah: Oh, no Morgan, I guess I’m just a little anxious about the project.
Morgan: No need. You’re the top candidate at the executive meeting last week and I have the utmost confidence in you.
Aliyah: I’m very happy to hear that and I am positive I can provide the expertise and creativity the project calls for.
*Morgan and Aliyah go through the project’s specifications with all the vocal cues and head nods of clear messaging*
Morgan: Well, I think that about does it. How do you feel about the project now that you know the scope and expectations?
Aliyah: I’m even more excited and confident I can excel at this job.
Morgan: That’s what I like to hear. Welcome to the project.
Please answer the following questions
1. Which statement about paralanguage in the conversation between Morgan and Aaliyah is most accurate?
a. Aaliyah’s varied tones reflect the unease she has in her new position.
b. Aaliyah tries to make Morgan more comfortable in her preparation when she refers to her notebook.
c. Morgan’s paralanguage throughout the conversation indicates he is patient with Aaliyah and cares about her concerns.
d. Aaliyah is not conscious of her own use of paralanguage in the conversation.
2. What does Morgan’s repeated use of chronemics imply about his larger concerns?
a. Morgan wants to take the time to make sure Aaliyah is absolutely comfortable in her new role.
b. Morgan does not feel he can trust Aaliyah to handle the responsibilities of her new position.
c. Morgan is under a lot of pressure, and time is a concern for him.
d. Morgan wants Aaliyah to recognize that she is wasting his time with an unnecessary meeting.
3. As the trend in remote offices and distanced learning continues, what changes can you make to make sure your nonverbal communication helps you achieve your goals in your virtual meetings?
a. You can avoid any negative implications of nonverbal communication by turning off your camera or making sure your virtual meetings are audio-only.
b. You should be aware that certain aspects of nonverbal communication will take on greater importance as other aspects of nonverbal communication become limited or even impossible to maintain in a virtual setting.
c. In virtual meetings, you should pay close attention toand rely onelements of paralanguage such as volume, tone of voice, and pauses.
d. You should use a virtual background which reflects your personality and gives people a sense of what’s important to you in life outside of work or school.
