DukeBook4973
Part 3: Assessment and rating process For this part of the…
Part 3: Assessment and rating process
For this part of the assessment, you are required to demonstrate knowledge and skills of the assessment and rating process. Using the information and lessons learned from one of the complaints handled in Part 2, create a hypothetical self-assessment; and a quality and improvement plan (QIP). You must then complete reflective questions to demonstrate your knowledge of the assessment and rating process.
The student is required to complete the following:
Section 1 Self-assessment
Section 2 Quality improvement plan (QIP)
Section 3 Assessment and rating
Section 1 Self assessment
For this part of the assessment, you are required to complete the short answer questions in the spaces provided, and then complete a hypothetical service self-assessment for one Quality Area. The Quality Area needs to be based on improvements and the outcome of one of the complaints handled in Part 2. Complaint about using plastic bag for soiled clothes instead of using cloth bags
Table 1 Self-assessment
Self-assessment
Complaint:
? Scenario 1: Responding to a complaint effectively
? Scenario 2: Written response
? Role play scenario: Responding to systemic problems to improve practice
What is the self-assessment and QIP rated against?
A Quality Improvement Plan (QIP) is a documented strategy that outlines an organization’s commitment to continuous quality improvement.
The primary purpose of a QIP is to identify areas for improvement and to develop measurable goals and objectives to improve quality of care, patient safety, and satisfaction.
A QIP typically includes information on the organization’s mission, vision, and values, as well as a description of the current state of quality and performance metrics. It also outlines strategies, timelines, and methods for monitoring and evaluating progress towards achieving quality improvement goals.
Who can be included in the self-assessment process?
Choose one of the complaints above and identify which quality area it links to. Carry out the self-assessment process based on this complaint, identifying an area for improvement. Complete the following details.
Quality Area
Standard
Elements
Evaluation and areas for improvement
Section 2: Quality improvement plan
For this part of the assessment, you are required to complete the short answer questions in the spaces provided, and then complete a hypothetical service quality improvement plan (QIP) linked to the self-assessment completed in Section 1.
Table 1 Quality improvement plan
Quality improvement plan
What is the purpose of a QIP, and what information needs to be included in a QIP?
A Quality Improvement Plan (QIP) is a documented strategy that outlines an organization’s commitment to continuous quality improvement.
The primary purpose of a QIP is to identify areas for improvement and to develop measurable goals and objectives to improve quality of care, patient safety, and satisfaction.
A QIP typically includes information on the organization’s mission, vision, and values, as well as a description of the current state of quality and performance metrics. It also outlines strategies, timelines, and methods for monitoring and evaluating progress towards achieving quality improvement goals.
Identify one opportunity for improvement arising from the self-assessment in section 3. Complete using the QIP template below.
Standard/element
Issue identified during self-assessment
What outcome or goal do we seek?
Priority (L/M/H)
How will we get this outcome? (Steps)
Success measure
By when?
