Once you begin the quiz, do not close or submit the quiz until you…

danieladjei61
Once you begin the quiz, do not close or submit the quiz until you…
Once you begin the quiz, do not close or submit the quiz until you have answered all questions.

 

Question at position 1

 

 

1

 

 

1 point 

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Question at position 1 

Emotionally intelligent people do not express anger

Emotionally intelligent people do not express anger

True

False

 

 

Question at position 2

 

 

2

 

 

1 point 

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Question at position 2 

Emotionally intelligent people express anger in a way that doesn’t hurt others

Emotionally intelligent people express anger in a way that doesn’t hurt others

True

False

 

 

Question at position 3

 

 

3

 

 

1 point 

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Question at position 3 

Understanding how others are causing us to feel a certain way can be beneficial 

Understanding how others are causing us to feel a certain way can be beneficial 

True

False

 

 

Question at position 4

 

 

4

 

 

1 point 

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Question at position 4 

It is important to recognize that we own our emotions, even though others can impact us

It is important to recognize that we own our emotions, even though others can impact us

True

False

 

 

Question at position 5

 

 

5

 

 

1 point 

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Question at position 5 

Identifying our emotions is very simple

Identifying our emotions is very simple

True

False

 

 

Question at position 6

 

 

6

 

 

1 point 

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Question at position 6 

When Beatrice was explaining to the passenger that they had to wear a mask on the plane and the passenger refused, Beatrice felt like screaming in their face “well then we can’t take you where you want to go.”  Instead she said with a pleasant look, “I’m sorry, but federal regulations do require it.”   This is an example of what? 

When Beatrice was explaining to the passenger that they had to wear a mask on the plane and the passenger refused, Beatrice felt like screaming in their face “well then we can’t take you where you want to go.”  Instead she said with a pleasant look, “I’m sorry, but federal regulations do require it.”   This is an example of what? 

Emotion Work

 

Physiological Influences

 

Cultural Influences

 

 

 

Question at position 7

 

 

7

 

 

1 point 

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Question at position 7 

Both Andy and Jose are about to speak and their hearts are racing.  Andy explains it by thinking “I’m so excited.”  Jose explains it by thinking “I’m so nervous.”  The reason they think the symptom means a different emotion is explained by what?

Both Andy and Jose are about to speak and their hearts are racing.  Andy explains it by thinking “I’m so excited.”  Jose explains it by thinking “I’m so nervous.”  The reason they think the symptom means a different emotion is explained by what?

Physiological Influences

 

Perceptual Influences

 

Emotion Work

 

 

 

Question at position 8

 

 

8

 

 

1 point 

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Question at position 8 

You should always communicate how you feel

You should always communicate how you feel

True

False

 

 

Question at position 9

 

 

9

 

 

1 point 

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Question at position 9 

“Expressing emotions” can best be done in what way?

“Expressing emotions” can best be done in what way?

In whatever way is best for you

 

Passively

 

Reactively

 

Deciding who, when and where to express them

 

 

 

Question at position 10

 

 

10

 

 

1 point 

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Question at position 10 

Which of these is not helpful when responding to others who are expressing emotions

Which of these is not helpful when responding to others who are expressing emotions

Listen to them

 

Paraphrase to make sure you are understanding what they are feeling and why

 

Reframe it for them

 

Ask questions so they can talk through it more