James earned his MBA at Concordia University at Montreal, Quebec….

MuMon James earned his MBA at Concordia University at Montreal, Quebec….James earned his MBA at Concordia University at Montreal, Quebec. As a child, James was raised by his grandparents who taught him to be proud of his Inuk heritage. He grew up on the land and learned all the ways of his ancestors and about their rich cultural traditions. He enjoys and places importance on sharing these teachings with his own daughter, Nicola.As his career progressed, James sought out and won the position of Executive Director for the Blackfoot Confederacy Corp. in Mohkinstsis (the City of Calgary). He moved his young family to the nearby rural town of Crossfield, so Nicola could start grade five in a smaller community. Just before the first day of school, the family decided to go to the nearby shopping Centre to buy school supplies and clothes.  James and his wife Suzanne were not aware of the ongoing tensions and racist relationship that existed between some of the local townsfolk and certain members of the neighboring First Nations reserve.  Upon entering the store, James and his family began to be followed by a security guard. At first, they thought that this was just a coincidence, so they continued on with their shopping. The security guard followed them uncomfortably closely and James heard the guard mutter, “Braids are for little girls.” James had grown his braid since he was a child . This comment upset Nicola, and Suzanne said, “Let’s just get out of here.”  This entire situation angered James, so he abruptly turned around to confront the security guard and asked why he and his family were being followed around the store. The security guard’s response was that there had been an ongoing problem with shoplifting by the nearby Blackfoot people. This blatant generalization angered James, so he asked to speak to the store’s manager.After a while, the store manager came and took the group aside into his office. James explained what he had just experienced, and that he had just moved to the community from Eastern Canada, that he couldn’t believe that his family had been followed in the store just because of their race, and that he would not tolerate anyone upsetting his family. The manager listened to James and was thinking of an effective way to respond.    Questions1. Discuss perception formation as illustrated by the scenario.2. Discuss the development of Nicola’s self-concept.3. Imagine that you are the store’s manager in this situation – consider how you could use an other-oriented approach to talk with James to repair this situation. Write dialogue (as in, write what the manager and James could say and do) that shows a positive discussion between the two of them applying some of the strategies for improving interpersonal communication competence discussed so far in the course.  Include a discussion, before or after your dialogue, to fully explain what strategies are being used in the dialogue. Arts & HumanitiesEnglish